Durafy Privacy Policy: How We Collect, Use & Protect Your Data

Durafy's Privacy Policy

Effective Date: May 2025
Last Updated: November 5th, 2025
Website:https://durafy.us
Contact Email:hello@durafy.us

At Durafy, accessible at https://durafy.us, one of our top priorities is protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding that information.

If you have any questions or require additional details about this policy, please contact us at hello@durafy.us.

1. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information we collect and the reasons for collecting it will always be made clear to you when we request it. We may collect:

Contact Information: name, email address, phone number, and address when you submit a form, request a quote, or contact us.
Project Information: details about your property or construction project when you request an estimate or consultation.
Communications: any messages, attachments, or files you send us.
Usage Data: IP address, browser type, referring/exit pages, and other analytics data when you visit our website.
Cookies and Tracking Data: to improve website performance and user experience.

3. How We Use Your Information

We use the collected data to:

Provide, operate, and maintain our website and services.
Process and manage quote requests and client communications.
Improve website performance, usability, and customer experience.
Understand and analyze how visitors use our website.
Develop new services, offers, and functionality.
Communicate directly or through trusted partners for customer support, updates, and marketing purposes.
Send emails, estimates, and service reminders.
Prevent fraud and maintain website security.

How We Keep Your Personal Data Secure and Protected4. Log Files

Durafy follows standard practices for using log files. These files log visitors when they visit websites. The data includes IP addresses, browser types, ISPs, date and time stamps, and referring/exit pages. This information is not personally identifiable and is used to analyze trends and improve site management.

5. Cookies and Tracking Technologies

Durafy uses cookies to store visitor preferences and analyze user behavior. Cookies help us personalize your experience and improve website functionality.

You can disable cookies through your browser settings. More information about cookie management is available on your browser’s help page.

6. Third-Party Advertising and Analytics

We may use third-party tools (such as Google Analytics and Meta Ads) to analyze traffic and serve ads. These tools may use cookies or tracking technologies to understand visitor behavior.

For more information on how Google uses data, please visit:
https://policies.google.com/technologies/ads

Durafy has no control over third-party cookies used by advertisers or analytics providers.

7. Data Sharing and Disclosure

We do not sell or rent personal information. We may share your information only in the following cases:

With service providers and contractors who assist in delivering our services (e.g., scheduling, invoicing, marketing).
When required by law, subpoena, or legal process.
To protect our legal rights, prevent fraud, or ensure safety.

All partners and service providers are bound by confidentiality and data protection agreements.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy—typically for operational, legal, or tax reasons. Once data is no longer required, it is securely deleted.

9. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you are entitled to the following rights:

Access: You can request copies of your personal data.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request deletion of your personal data under certain conditions.
Restriction: You can request to limit processing of your personal data.
Objection: You can object to data processing in specific situations.
Portability: You can request to transfer your data to another organization.

To exercise any of these rights, contact us at hello@durafy.us. We will respond within 30 days.

10. California Consumer Privacy Act (CCPA)

Under the CCPA, California residents have the right to:

Request disclosure of categories and specific pieces of personal data collected.
Request deletion of their personal information.
Opt out of the sale of their personal information (we do not sell personal data).

If you wish to make a CCPA-related request, please email hello@durafy.us.

11. Children’s Privacy

Durafy does not knowingly collect personal information from children under 13 years of age. If you believe your child has provided such information, contact us immediately and we will remove it promptly.

12. Data Security

We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute protection.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes constitutes acceptance of the revised policy.

14. Contact Us

For any questions about this Privacy Policy, please contact us at:

Durafy, LLC
Email: hello@durafy.us
Website: https://durafy.us
Phone: +1 (844) 643-8899

1.1 Types of Personal Information Collected

Durafy collects various types of personal information to ensure a seamless experience for users. This includes basic identification details such as names and contact information, as well as specific project-related data that helps us tailor our services to your needs.

In addition, we gather technical data like IP addresses and browser types through cookies and analytics tools. This information is crucial for improving our website performance and enhancing user experience by understanding how visitors interact with our site.

5.1 Data Protection Measures

To safeguard your personal information, Durafy employs a range of data protection measures. We utilize encryption technologies and secure servers to protect sensitive data from unauthorized access during transmission and storage.

Regular security assessments and updates are conducted to ensure that our systems remain robust against potential threats. Our commitment to data security reflects our dedication to maintaining your trust and confidence in our services.

6.1 User Consent and Preferences

User consent is a fundamental aspect of our privacy practices. When you provide your personal information, you are giving us permission to use it in accordance with this policy. We ensure that users are fully informed about how their data will be utilized and can make choices regarding their preferences.

Moreover, users have the right to modify their consent at any time, allowing them to opt in or out of various communications and data uses. This flexibility underscores our commitment to transparency and user control over personal information.

7.1 Policy Updates and Notifications

Durafy is committed to keeping you informed about any changes to our Privacy Policy. We will notify users via email or through prominent notices on our website whenever significant updates are made, ensuring that you are always aware of how your information is handled.

These updates may reflect changes in legal requirements, technological advancements, or our business practices. We encourage users to review the policy periodically to stay informed about our privacy practices and your rights.