Durafy Privacy Policy: How We Collect, Use & Protect Your Data

Durafy's Privacy Policy

Effective Date: May 2025
Last Updated: May 3, 2025

Durafy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, fill out forms, or communicate with us.

1. Information We Collect

When you visit our website or contact us, we may collect the following information:

Name, phone number, email address
Property address and project information
Messages or attachments you submit
IP address, browser type, and device information (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide service estimates
Schedule site visits and deliver services
Communicate by email, SMS, or phone regarding your request
Send relevant marketing offers, promotions, or service updates
Improve our website and customer experience

3. Marketing Communications

By submitting your information through our website forms, you agree to be contacted by Durafy via:

Email and/or SMS for follow-up, service confirmations, appointment scheduling, or promotional messages
You may opt out of marketing emails at any time by clicking the unsubscribe link in the message
To opt out of SMS, reply with “STOP”

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted third-party service providers (e.g., CRM, email/SMS platforms, payment processors) solely to deliver our services. We do not sell or rent your data to other businesses.

5. Data Security

We take reasonable precautions to protect your personal information. However, no data transmission over the internet is 100% secure. By using our site, you acknowledge and accept this risk.

6. Your Rights & Choices

You may request access, correction, or deletion of your personal data
You can unsubscribe from communications at any time
You can disable cookies in your browser settings

To request a data update or removal, please contact us at:
📧 hello@durafy.us
📞 +1-844-643-8899

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

How We Keep Your Personal Data Secure and Protected

If you have any questions about this Privacy Policy or your personal data, please contact:

Durafy
Charlotte, NC
📧 hello@durafy.us
📞 +1-844-643-8899

1.1 Types of Personal Information Collected

Durafy collects various types of personal information to ensure a seamless experience for users. This includes basic identification details such as names and contact information, as well as specific project-related data that helps us tailor our services to your needs.

In addition, we gather technical data like IP addresses and browser types through cookies and analytics tools. This information is crucial for improving our website performance and enhancing user experience by understanding how visitors interact with our site.

5.1 Data Protection Measures

To safeguard your personal information, Durafy employs a range of data protection measures. We utilize encryption technologies and secure servers to protect sensitive data from unauthorized access during transmission and storage.

Regular security assessments and updates are conducted to ensure that our systems remain robust against potential threats. Our commitment to data security reflects our dedication to maintaining your trust and confidence in our services.

6.1 User Consent and Preferences

User consent is a fundamental aspect of our privacy practices. When you provide your personal information, you are giving us permission to use it in accordance with this policy. We ensure that users are fully informed about how their data will be utilized and can make choices regarding their preferences.

Moreover, users have the right to modify their consent at any time, allowing them to opt in or out of various communications and data uses. This flexibility underscores our commitment to transparency and user control over personal information.

7.1 Policy Updates and Notifications

Durafy is committed to keeping you informed about any changes to our Privacy Policy. We will notify users via email or through prominent notices on our website whenever significant updates are made, ensuring that you are always aware of how your information is handled.

These updates may reflect changes in legal requirements, technological advancements, or our business practices. We encourage users to review the policy periodically to stay informed about our privacy practices and your rights.