At Durafy, we believe a warranty should be easy to understand.
Concrete is a durable building material, but it is also a natural cement-based product that reacts to temperature, moisture, soil conditions, curing, loading, and the environment. Concrete can develop cracks, color variations, surface changes, and normal signs of aging even when it has been properly installed.
That is why our warranties focus on what we can control: the quality of our workmanship and installation.
Durafy offers three levels of limited workmanship warranty based on the concrete specifications selected for your project.
6-Month Limited Workmanship Warranty
Required concrete specification:
3,500 PSI concrete mix.
This warranty provides coverage for qualifying workmanship-related defects for six months from the date of substantial completion.
Best suited for customers looking for a standard concrete installation with basic workmanship protection.
1-Year Limited Workmanship Warranty
Required concrete specification:
3,500 PSI concrete mix with wire mesh reinforcement.
The Preferred Warranty provides qualifying workmanship coverage for one year from the date of substantial completion.
The addition of reinforcement provides an upgraded concrete system compared with our Standard installation.
2-Year Limited Workmanship Warranty
Required concrete specification:
4,000 PSI concrete mix with either:
Our Ultimate Warranty is Durafy’s highest level of concrete workmanship protection and provides qualifying workmanship coverage for two years from the date of substantial completion.
The specific reinforcement system to be installed will be identified in the customer’s approved estimate or contract.
Durafy’s warranties are limited workmanship warranties.
Subject to all terms, conditions, exclusions, and inspection requirements described on this page, the warranty applies to qualifying defects that Durafy determines were directly caused by our installation or workmanship.
Potential covered conditions may include:
A condition is not automatically considered warrantable simply because cracking, settlement, movement, or discoloration exists.
Durafy must determine that the underlying cause is related to our workmanship.
It is important to understand one basic fact about concrete:
Concrete can crack.
As concrete cures, it loses moisture and shrinks. Concrete is also exposed to expansion and contraction caused by temperature changes, soil movement, moisture, loads, and environmental conditions.
For these reasons, Durafy does not warrant that concrete will remain completely crack-free.
The following are considered normal characteristics of concrete and are excluded from warranty coverage:
Durafy may evaluate cracks or slab movement when there is approximately:
1/4 inch or greater crack width or vertical displacement.
In certain circumstances, the practical evaluation threshold may range between approximately 1/4 inch and 3/8 inch, depending on the type of concrete, location, intended use, surrounding conditions, and nature of the movement.
Reaching this measurement does not automatically qualify the condition for warranty coverage.
Durafy will evaluate the probable cause.
For example, a 3/8-inch displacement caused by soil erosion, tree roots, flooding, or excessive vehicle loading would not become a workmanship claim simply because it exceeds the measurement threshold.
Durafy’s warranty is a limited workmanship warranty. It does not cover every crack, cosmetic change, surface condition, movement, or deterioration that may occur after concrete is installed.
The following conditions are specifically excluded from warranty coverage unless Durafy determines in writing that the condition was directly caused by our workmanship.
Concrete naturally shrinks as it cures and may crack even when properly installed.
The warranty does not cover:
The presence of a crack alone does not establish defective workmanship.
Durafy will generally consider warranty evaluation for cracks, separations, or vertical displacement of approximately 1/4 inch or greater, but exceeding this measurement does not automatically make the condition warrantable. The cause must still be determined to be related to Durafy’s workmanship.
Durafy does not warrant against naturally occurring or future ground movement outside our reasonable control.
Excluded conditions include:
If supporting soil moves after installation for reasons unrelated to Durafy’s workmanship, resulting slab movement is not covered.
Damage caused by existing or future vegetation is excluded.
This includes:
The property owner is responsible for maintaining adequate drainage after the project is completed.
The warranty does not cover damage resulting from:
Any drainage modifications performed after Durafy completes the project may affect warranty eligibility.
Damage caused by de-icing salts, ice melts, or chemicals is excluded.
This includes:
Use of de-icing salts or chemical ice-melting products, particularly during the early life of the concrete, may void warranty coverage for resulting scaling, spalling, discoloration, or surface deterioration.
Concrete is warranted only for its intended use and the loads specified in the project agreement.
The warranty does not cover cracking, settlement, or damage caused by loads beyond the intended design, including:
Standard residential concrete is not automatically designed for commercial or heavy-equipment loading.
Damage caused by using concrete before it has sufficiently cured is excluded.
Examples include:
Customers must follow Durafy’s curing and use instructions.
Concrete is made from natural materials, and exact color or appearance cannot be guaranteed.
The warranty does not cover:
These conditions are generally cosmetic and do not indicate defective workmanship.
Decorative concrete contains natural and artistic variation.
The warranty does not cover:
Exact color matching between separate pours, repairs, or existing concrete is not guaranteed.
Concrete sealer is a maintenance product and will wear over time.
The warranty does not cover:
Periodic resealing is the property owner’s responsibility unless specifically included in the contract.
Surface deterioration is not automatically considered a workmanship defect.
The warranty excludes scaling, spalling, pop-outs, or similar damage caused by:
Durafy does not warrant existing concrete or structures that were not installed by Durafy.
This includes:
When new concrete is connected to existing concrete, Durafy does not guarantee that both sections will move, settle, cure, or age at the same rate.
Warranty coverage may be voided for affected areas if another party modifies or damages Durafy’s work.
This includes work performed by:
Examples include:
The warranty does not cover damage caused by:
Conditions beyond Durafy’s reasonable control are excluded, including:
Customers are responsible for reasonable maintenance of their concrete and surrounding property.
Warranty coverage may be denied when damage results from:
Durafy must be given a reasonable opportunity to inspect a suspected warranty issue before repairs are performed.
Warranty coverage may be denied when:
Emergency measures necessary to protect people or property are excluded from this restriction.
A covered repair does not include a guarantee that repaired concrete will be visually identical to surrounding concrete.
Differences may occur in:
A visible repair is not considered a failure of the warranty repair.
The warranty applies only to work specifically included in Durafy’s signed estimate, contract, or approved change order.
Items not expressly contracted through Durafy are excluded, including work involving:
unless specifically identified as Durafy’s responsibility in the contract.
Concrete continues developing strength after installation.
Customers must follow Durafy’s curing and use instructions.
Unless Durafy provides project-specific instructions, customers should not subject freshly installed concrete to loads or use before the recommended curing period.
Damage caused by premature use is not covered.
The warranty begins on the date of substantial completion of Durafy’s concrete work, unless the contract states otherwise.
Warranty periods are:
Standard: 6 months
Preferred: 1 year
Ultimate: 2 years
The warranty does not restart or extend following a warranty inspection or repair unless Durafy specifically agrees to an extension in writing.
Warranty coverage applies only after the customer has paid all amounts due under the applicable contract, approved change orders, invoices, and other authorized project charges.
An unpaid balance may suspend Durafy’s warranty obligations until the account is brought current, subject to applicable law.
A customer requesting warranty review should contact Durafy during the applicable warranty period.
The customer should provide:
Warranty requests should be submitted to:
Durafy
4301 Morris Park Dr
Mint Hill, NC 28227
Phone: 980-473-8899
Email: projects@durafy.us
Durafy must be given a reasonable opportunity to inspect the claimed condition before the customer performs repairs or hires another contractor.
Durafy may:
Submitting a warranty claim does not mean the condition has been accepted as a warranty defect.
Coverage is determined after Durafy evaluates the condition and its probable cause.
The customer should take reasonable steps to protect people and property when an immediate safety concern exists.
However, except for reasonable emergency measures necessary to prevent additional damage or injury, customers should contact Durafy before altering or repairing the affected concrete.
When Durafy determines that a condition is covered, Durafy will determine the reasonable method of correction.
Depending on the circumstances, the remedy may include:
A warranty claim does not automatically entitle the customer to complete slab replacement.
Durafy may choose a repair method when that method reasonably addresses the covered defect.
Concrete replacement can create additional joints, color differences, texture differences, and disruption.
Therefore, Durafy reserves the right to repair rather than replace an entire slab when an appropriate repair is reasonably capable of addressing the warrantable condition.
Complete replacement may be considered when Durafy determines that repair is not reasonably practical.
Concrete repairs are inherently visible in many circumstances.
Durafy does not guarantee that repaired concrete will exactly match:
A visible repair does not constitute failure of the repair or warranty.
When the cause of a claimed failure cannot reasonably be determined through a normal inspection, Durafy may recommend evaluation by a licensed engineer, geotechnical consultant, drainage specialist, or other qualified professional.
Responsibility for evaluation costs should be determined based on the circumstances and applicable project agreement.
For higher-risk projects, Durafy may require engineering before providing warranty coverage.
Warranty coverage does not include defects or changes resulting from requirements imposed after construction by:
unless Durafy failed to perform work specifically included in its contract in accordance with an applicable requirement.
The North Carolina Licensing Board recommends that construction contracts identify required permits and clearly state warranty obligations.
Some products Durafy installs may include separate manufacturer warranties, including:
Manufacturer warranties are separate from Durafy’s workmanship warranty.
Durafy does not expand, alter, or guarantee a manufacturer warranty beyond the manufacturer’s written terms.
This warranty applies only to the work specifically performed by Durafy and identified in the applicable contract or estimate.
It does not extend warranties to:
unless those items were specifically included in Durafy’s contractual scope.
Unless otherwise stated in writing, Durafy’s workmanship warranty is provided to the original contracting customer for the original project property.
The warranty does not automatically transfer upon sale or transfer of the property.
Any transfer must be approved by Durafy in writing.
Concrete requires reasonable maintenance.
The Durafy warranty is not:
It is a limited warranty against qualifying workmanship defects for the specified warranty period.
Where permitted by applicable law and the customer’s contract, Durafy’s warranty obligation is satisfied by providing a reasonable repair or corrective measure for a covered workmanship defect.
Durafy does not promise automatic refunds, complete demolition, full replacement, or payment to another contractor merely because a warranty claim is submitted.
North Carolina law restricts certain contractual indemnity arrangements in construction agreements, so broad language attempting to eliminate responsibility for a contractor’s own negligence should not be used as a substitute for clearly defined warranty scope and exclusions.
If a customer hires another contractor to repair or modify the claimed condition without first allowing Durafy a reasonable opportunity to inspect and respond, warranty coverage for that area may be denied to the extent the third-party work prevents Durafy from determining the original condition or cause.
Durafy is not obligated to reimburse unauthorized third-party repair expenses unless Durafy expressly agreed to the work in writing.
Sales representatives, crew members, subcontractors, vendors, or other individuals cannot expand or modify Durafy’s written warranty through verbal statements.
Any modification to these warranty terms must be documented in writing and authorized by Durafy.
This protects both the customer and Durafy by ensuring everyone is working from the same written terms.
The warranty applicable to a project will be the warranty specifically identified on the approved estimate, proposal, contract, or change order.
Selecting higher-strength concrete or reinforcement independently does not automatically upgrade the customer’s warranty unless the Preferred Warranty or Ultimate Warranty is expressly included in the agreement.
Similarly, a warranty period advertised elsewhere does not supersede the specific warranty identified in the signed project agreement.
These warranty terms should be read together with:
When a project-specific written warranty provision expressly differs from this general warranty page, the project-specific written provision should control to the extent stated in the contract.
Our goal is not to hide behind warranty language. It is to clearly define the difference between:
A workmanship problem we should stand behind
and
normal concrete behavior or conditions outside our control.
That allows Durafy to offer meaningful warranty protection while giving our customers realistic expectations about concrete.
We stand behind the work we perform.
When a legitimate workmanship problem occurs during the applicable warranty period, we will inspect it, explain what we find, and provide an appropriate corrective solution when the condition qualifies for coverage.
At the same time, we will always be transparent about the natural limitations of concrete and the conditions that neither a contractor nor a warranty can reasonably control.
These warranty terms describe Durafy’s voluntary limited workmanship warranty and are intended to supplement the applicable project contract. They do not waive, limit, or modify any rights or obligations that cannot legally be waived or limited under applicable law.
Nothing in these terms should be interpreted as requiring a customer to indemnify Durafy for Durafy’s own negligence where such a provision would be prohibited by North Carolina law. North Carolina specifically restricts certain construction-contract indemnification provisions.
Durafy also intends these terms to communicate warranty limitations accurately and transparently. North Carolina prohibits unfair or deceptive acts or practices in commerce, another reason the warranty promise, exclusions, and remedies should be presented clearly rather than buried in fine print.
Durafy
4301 Morris Park Dr
Mint Hill, NC 28227
980-473-8899
projects@durafy.us
